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Shipping Policy

Last updated: June 2026

We want your Seval order to reach you as quickly and safely as possible. Here’s everything you need to know about how we send your parcels.

 

1. Where We Ship To

We currently ship to addresses within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. We do not offer international shipping at this time.

 

2. Shipping Costs

We offer free standard delivery on all UK orders — no minimum spend required. We believe getting your order to you shouldn’t cost extra.

 

3. How We Send Your Order

All orders are sent via Royal Mail. Depending on the size and value of your order, we may use:

  • Royal Mail 2nd Class — standard free delivery

  • Royal Mail 1st Class — for faster dispatch on selected orders.

 

You will receive an email confirmation once your order has been dispatched.

 

4. Delivery Time Frames

We aim to dispatch all orders within 2–3 working days of receiving payment. Once dispatched, please allow:

  • Royal Mail 2nd Class: 2–3 working days

  • Royal Mail 1st Class: 1–2 working days

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Please note that delivery times are estimates provided by Royal Mail and are not guaranteed. During busy periods such as sales, bank holidays, or the Christmas season, dispatch and delivery may take a little longer. We’ll always do our best to keep you updated.

 

5. Order Processing

Orders placed before 2pm Monday to Friday will be processed the same working day where possible. Orders placed after 2pm, at weekends, or on bank holidays will be processed the next working day.

 

6. Tracking Your Order

If your order is sent via a Royal Mail Tracked service, you will receive a tracking number by email once your parcel has been dispatched. You can use this to follow your delivery at www.royalmail.com.

For orders sent via standard Royal Mail, tracking is not available, but you can use your estimated delivery time frame as a guide.

 

7. If Your Order Hasn’t Arrived

If your order has not arrived within the following time frames from your dispatch confirmation, please contact us:

  • Royal Mail 1st Class or Tracked 24: after 5 working days

  • Royal Mail 2nd Class or Tracked 48: after 10 working days

 

Royal Mail considers a parcel lost only after 10 working days (1st Class) or 15 working days (2nd Class) from the date of posting. Once this time frame has passed, we will raise an investigation with Royal Mail and arrange a replacement or refund for you as quickly as possible.

 

8. Incorrect or Failed Deliveries

Please ensure your delivery address is entered correctly at checkout. Seval cannot be held responsible for parcels that are delayed or undelivered due to an incorrect address being provided. If a parcel is returned to us due to a failed delivery or incorrect address, we will contact you to arrange redelivery. Please note that redelivery may incur an additional postage charge.

 

9. Click & Collect / Local Collection

If you’re local to Hoddesdon, you’re welcome to collect your online order in store at no extra charge. Simply select ‘Click & Collect’ at checkout (if available) or contact us to arrange collection from:

 

Seval

104 High Street

Hoddesdon

Hertfordshire

EN11 8HD

Monday – Saturday, 9:30am – 5:30pm

 

10. Contact Us

If you have any questions about your delivery, please don’t hesitate to get in touch — we’re always happy to help. Contact us here.

 

Seval

104 High Stree

Hoddesdon

Hertfordshire

EN11 8HD

Phone: 01992 462 140

 

We dispatch with care and always aim to get your order to you as quickly as possible. Thank you for shopping with Seval.

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