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Terms & Conditions

Last updated: June 2026

Please read these Terms and Conditions carefully before placing an order with Seval.

By purchasing from us — online or in store — you agree to be bound by these terms.

 

1. About Us

Seval is a women’s fashion boutique trading from 104 High Street, Hoddesdon, Hertfordshire, EN11 8HD. We sell women’s clothing and accessories online and in store.

 

2. Orders & Payment

When you place an order with Seval, you are making an offer to purchase. We reserve the right to refuse or cancel any order at our discretion. All prices are listed in pounds sterling (GBP) and include VAT where applicable.

We accept the following payment methods online:

  • Credit and debit card

  • PayPal

  • Any other payment options available at checkout

 

Payment is taken at the time of ordering. You will receive an order confirmation by email once your payment has been processed.

 

3. Pricing & Product Descriptions

We make every effort to ensure that prices and product descriptions on our website are accurate. However, if an error occurs, we will notify you as soon as possible and give you the option to proceed at the correct price or cancel your order for a full refund.

Please note that product colours may vary slightly from how they appear on your screen due to differences in monitor settings and photography lighting.

 

4. Delivery

We aim to dispatch all orders within 2–5 working days. Delivery times may vary during busy periods such as sales or holidays.

We are not responsible for delays caused by Royal Mail or any third-party courier once your parcel has been dispatched. If your order has not arrived within 14 days of dispatch, please contact us and we will do our best to help.

 

5. Returns & Refunds

We want you to love everything you order from Seval. If you’re not completely happy, you may return your item within 14 days of delivery for a full refund, subject to the following conditions:

  • Items must be returned unworn and in the same condition as received, with all tags still attached.

  • Items marked with make-up, fake tan, deodorant, or similar products cannot be accepted for a refund.

  • We recommend using a tracked postal service for returns, as we cannot accept responsibility for items lost in the post.

  • Please retain your proof of postage until your refund has been processed.

  • Return postage costs are the responsibility of the customer. We do not offer free prepaid returns.

 

Refunds will be processed to your original payment method within 5–10 working days of receiving your return.

 

Please return items to:

Seval

104 High Street

Hoddesdon

Hertfordshire

EN11 8HD

 

6. Your Right to Cancel (UK Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To exercise this right, please notify us in writing (by email or letter) within this 14-day period.

Once we have received your cancellation notice, you have a further 14 days to return the goods to us. We will issue a full refund within 14 days of receiving the returned items.

 

7. Items Not Eligible for Return

The following items cannot be returned unless faulty:

  • Pierced jewellery

  • Swimwear and underwear (for hygiene reasons)

  • Items marked as final sale or non-returnable at the time of purchase

 

8. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return postage costs, as quickly as possible.

 

9. Stock Availability

All products are subject to availability. In the unlikely event that an item you have ordered is out of stock, we will contact you promptly and offer either a substitute item, a wait for restock, or a full refund.

 

10. Privacy & Data

We take your privacy seriously. Any personal data you provide when placing an order is used only to process your order and improve your shopping experience. We do not sell or share your data with third parties for marketing purposes. Please see our separate Privacy Policy for full details.

 

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

12. Contact Us

If you have any questions about these Terms and Conditions, please don’t hesitate to get in touch:

 

Seval

104 High Street, Hoddesdon, Hertfordshire, EN11 8HD

Email: 

Phone: 01992 462 140

 

By placing an order with Seval, you confirm that you have read, understood, and agree to these Terms and Conditions.

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